Welcome to the FAQ page! Here, you'll find answers to our most commonly asked questions. If you don’t find what you’re looking for, please feel free to contact us at info@healthyliving.pt

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Ordering & Payment

Q: How do I place an order?
A: Simply browse our website, select the products you wish to purchase, and add them to your cart. When you’re ready to check out, click on the cart icon and follow the prompts to complete your purchase.

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Q: What payment methods do you accept?
A: We accept major credit cards (Visa and MasterCard), PayPal, MBway and Multibanco.

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Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please email us as soon as possible at info@healthyliving.pt.   We’ll do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified.

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Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Shipping times vary based on your location:

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Portugal: 1-2 business days
Spain: 2-3 business days

Q: Do you ship internationally?
A: At the moment, we only ship throughout Portugal and Spain.

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Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the courier’s website.

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Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of purchase for unused, unopened items in their original packaging. For more details, please visit our Return policy

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Q: How do I return an item?
A: Contact our customer service team at info@healthyliving.pt with your order number to initiate a return. We will provide you with instructions on how to send your item back.

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Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within a few business days.

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Products & Supplements

Q: Are your supplements safe?
A: Yes, all of our supplements are made from high-quality ingredients and adhere to strict safety standards. We work with trusted manufacturers to ensure our products are safe and effective.

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Q: How do I know which supplements are right for me?
A: We provide detailed product descriptions and benefits on our website. If you need further assistance, our customer service team is happy to help you choose the right supplements based on your health goals and needs.

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Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

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Account & Support

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special offers.

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Q: How do I create an account?
A: Click on the “Sign Up” or “Create Account” link at the top of our website and follow the instructions to register.

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Q: How can I contact customer service?
A: You can reach our customer service team by email at info@healthyliving.pt.  

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Thank you for shopping with us! We’re dedicated to providing you with the best products and service.

 

If you have any other questions, please don’t hesitate to reach out.